# Privacy Policy ### Scope This Privacy Policy explains how **SVPChain** ("SVPChain", "we", "us") processes personal data when you: * Visit our websites and documentation. * Use our developer tools, APIs, and dashboards. * Contact support or subscribe to updates. This policy does **not** cover independent third-party sites, wallets, exchanges, explorers, or other services linked from our pages. ### Controller and contact * **Data controller:** **SVPChain** * **Email:** **** ### Personal data we collect We collect the minimum data needed to run and secure the service. #### Data you provide * Contact details (name, email) when you subscribe or contact us. * Support content you submit (messages, screenshots, logs). * Organization details if you request enterprise access. #### Data collected automatically * Device and usage data (IP address, user agent, pages viewed, timestamps). * Diagnostics and security logs. * Cookie and similar identifiers (see **Cookies**). #### Blockchain data Blockchain networks are public. * We may process public on-chain data you provide, such as wallet addresses and transaction hashes. * We do not control how blockchains store or disclose that data. ### How we use personal data (purposes) We use personal data to: * Provide and operate the site and APIs. * Secure the service, prevent abuse, and debug issues. * Respond to requests and provide support. * Improve docs, features, and developer experience. * Comply with legal obligations. ### Legal bases (GDPR / UK GDPR) If you are in the EEA/UK, we rely on these legal bases: * **Contract** (Art. 6(1)(b)): to provide requested services. * **Legitimate interests** (Art. 6(1)(f)): to secure, maintain, and improve the service. * **Consent** (Art. 6(1)(a)): where required for cookies/marketing. * **Legal obligation** (Art. 6(1)(c)): to meet compliance requirements. Where we rely on legitimate interests, we balance our interests against your rights. ### Cookies and similar technologies We use cookies and similar technologies for: * Essential site functionality. * Security. * Analytics (optional, depending on your region and settings). You can manage cookies via: * Your browser settings. * Our cookie banner/preferences tool (if enabled). ### Sharing and disclosures We share personal data only when necessary: * **Service providers** (processors) for hosting, analytics, email delivery, and support tooling. * **Professional advisors** (legal, auditors) under confidentiality. * **Authorities** when required by law. * **Corporate transactions** (merger, acquisition) with appropriate safeguards. We do not sell personal data. ### International data transfers If personal data is transferred outside the EEA/UK, we use appropriate safeguards, such as: * EU Standard Contractual Clauses (SCCs) and UK Addendum. * Additional technical and organizational measures where appropriate. ### Data retention We keep personal data only as long as necessary for: * The purposes described above. * Security and fraud prevention. * Legal, accounting, and reporting requirements. * Support tickets: **1 years**. * Security logs: 6 **months**. * Newsletter subscriptions: until you unsubscribe. ### Security We use reasonable administrative, technical, and physical safeguards designed to protect personal data. No system is 100% secure. ### Your rights #### EEA/UK residents Subject to conditions and exceptions, you may have the right to: * Access your personal data. * Correct inaccurate data. * Delete your data. * Restrict processing. * Object to processing. * Data portability. * Withdraw consent at any time. * Lodge a complaint with your local supervisory authority. #### United States (including California) Depending on your state, you may have rights to: * Know what personal data we collect, use, and disclose. * Access or delete personal data. * Correct inaccurate personal data. * Opt out of "sale" or "sharing" of personal data. We do not sell personal data. If we use advertising cookies that may be considered "sharing" under California law, we will provide an opt-out mechanism. ### Children Our services are not directed to children under **13** (or a higher age where applicable). We do not knowingly collect personal data from children. ### Changes to this policy We may update this policy. We will update the "Effective date" and, when required, provide additional notice. ### Contact To exercise rights or ask questions: * Email: **** **Effective date:** 2026-03-12 --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://svpchain.gitbook.io/svpchain-docs/reference/legal/privacy-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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